K-Way - Customer Service Manager - Italy Wholesale
K-Way job-preview.our_company
BasicNet Group
<p><i>BasicNet is the first marketplace in the clothing industry that owns several well-known brands in the apparel, footwear, and accessories market, including <b>Kappa®</b>, <b>Robe di Kappa®</b>, <b>Jesus® Jeans,</b> <b>Superga®</b>,<b> K-Way®</b>, <b>Sebago®</b>, <b>Briko®</b>, <b>Woolrich® </b>and<b> Sundek</b><span>®</span><span>. Headquartered in Turin, Italy, the company operates on intangible aspects through a global network of licensees who produce and distribute its products, and offers various services to its network, such as research, development, global marketing, and information technology. </span></i></p><p><i>More at www.basic.net</i><br></p>
K-Way
K-Way is a well-known brand for adventure seekers and outdoor enthusiasts. Born in the heart of Paris in 1965, the brand revolutionized the rainwear market by introducing the world's first lightweight and waterproof jacket that could be conveniently folded into a small pouch.<p><span>More at www.k-way.com</span><br></p>
job-preview.job_desc
<p class="MsoNormal"><span>We are looking for a </span><b>Customer Service Manager – Italy Wholesale</b><span> to lead our Customer Service team and ensure an efficient, proactive and solution-oriented service for our Wholesale business.</span></p> <p class="MsoNormal"><span lang="EN-US">Reporting to the <b>Italy Wholesale Commercial Director</b>, the role combines team leadership with hands-on operational responsibility across order management, shipments, deliveries, customer requests and issue resolution.</span></p><p class="MsoNormal"><span lang="EN-US"><br></span></p> <ul type="disc"><li class="MsoNormal"><span lang="EN-US">Proven experience in <b>B2B Customer Service</b>, ideally within fashion, apparel, retail or consumer goods.</span></li> <li class="MsoNormal"><span lang="EN-US">Previous experience leading or coordinating a team.</span></li> <li class="MsoNormal"><span lang="EN-US">Solid knowledge of <b>Wholesale processes</b>, order management and delivery flows.</span></li> <li class="MsoNormal"><span lang="EN-US">Strong cross-functional collaboration and stakeholder management skills.</span></li> <li class="MsoNormal"><span lang="EN-US">Excellent organizational, analytical and problem-solving abilities.</span></li> <li class="MsoNormal"><span lang="EN-US">Proactive, autonomous and results-oriented approach.</span></li> <li class="MsoNormal"><span lang="EN-US">Good knowledge of <b>Excel</b> and ERP/business management systems.</span></li> <li class="MsoNormal"><b><span lang="EN-US">AS400 experience is a plus.</span></b><span lang="EN-US"></span></li> <li class="MsoNormal">Italian and English proficiency.</li> </ul> <p class="MsoNormal"><span lang="EN-US">If you are an experienced Customer Service professional looking for a role combining <b>team leadership, operational ownership and continuous improvement</b>, we would love to hear from you.</span></p> <p class="MsoNormal"><span> </span></p>
job-preview.responsabilities
<ul type="disc"><li class="MsoNormal"><span lang="EN-US">Lead, organize and develop the Customer Service team, ensuring clear priorities and accountability.</span></li><li class="MsoNormal"><span lang="EN-US">Oversee <span>Wholesale order management</span>, from order entry and confirmation through fulfilment.</span></li><li class="MsoNormal"><span lang="EN-US">Monitor shipments and deliveries, proactively addressing delays and operational issues.</span></li><li class="MsoNormal"><span lang="EN-US">Coordinate with <span>Sales, Operations, Logistics and Credit Collection</span> to resolve customer and administrative issues.</span></li><li class="MsoNormal"><span lang="EN-US">Manage complex customer and agent requests, including returns, claims and order-related issues.</span></li><li class="MsoNormal"><span lang="EN-US">Monitor operational data and identify opportunities to improve processes and efficiency.</span></li><li class="MsoNormal"><span lang="EN-US">Provide clear reporting and visibility on key issues and actions to the Commercial Director.</span></li></ul>
job-preview.benefits
<p>K-Way is committed to creating a supportive and motivating work environment, promoting collaboration and open dialogue, welcoming every voice and idea. In addition, K-Way offers opportunities for professional and personal development, providing the resources and tools  necessary for growth and success. </p><p><br></p><p><span>Offer conditions</span></p><p></p><ul><li><span>Permanent Employment Contract</span></li><li><span>Working hours: Full-time</span></li><li><span>Level II</span><span>° under the National Collective Bargaining Agreement for Employees of Companies in the Tertiary, Distribution and Services Sectors – Confcommercio (CCNL)</span></li><li><span>Salary Package: from approximately € 37.000</span><span> up to a maximum of € <span>40.000</span>, depending on the overall assessment of the candidate's profile and the position</span></li></ul>