BasicNet - Customer Operations Specialist (E-commerce)
job-preview.our_company
BasicNet Group
<p>BasicNet is the first marketplace in the clothing industry that owns several well-known brands in the apparel, footwear, and accessories market, including <b>Kappa®</b>, <b>Robe di Kappa®</b>, <b>Jesus® Jeans,</b> <b>Superga®</b>,<b> K-Way®</b>, <b>Sebago®</b>, <b>Briko®</b>, <b>Woolrich® </b>and<b> Sundek</b><span>®</span><span>. Headquartered in Turin, Italy, the company operates on intangible aspects through a global network of licensees who produce and distribute its products, and offers various services to its network, such as research, development, global marketing, and information technology. </span></p><p>More at www.basic.net<br></p>
BasicNet
We bring together a great number of entrepreneurs from all over the world with a common objective. We handle all critical information pertaining to the supply chain. We earn a service commission of approximately a third of the added value generated by the entire process, capitalizing on increase of the brand value due to sales development. We do all this while continuously researching and implementing the best IT technology and the driving constant improvement of web integration to manage all our business processes. We stand for antitrust of the network.
job-preview.job_desc
<p class="MsoNormal"><span lang="EN-US">We are looking for a<b> Customer Operations Specialist</b> <b>(E-Commerce) </b>who will join the one of the BasicNet 's brand E-commerce team, reporting directly to the Head of Digital Experience. The role will support e-commerce activities across the entire EMEA market, collaborating both with the e-commerce team and cross-functionally with various company departments, including Logistics, Merchandising, CRM, Administration/Finance, and IT/Digital.</span></p><p class="MsoNormal"><span lang="EN-US"><br></span></p><p class="MsoNormal"><span lang="EN-US"><span><i>Knowledge, skills and abilities required</i></span></span></p><p class="MsoNormal"><span lang="EN-US"><span><i><br></i></span></span></p><p class="MsoNormal"><span lang="EN-US">• Degree in Marketing, Economics, Languages, Communication, or related fields, or equivalent experience in the e-commerce sector;<br> • At least 3–5 years of experience in a similar role;<br> • Experience in the operational management of an e-commerce business;<br> • Excellent knowledge of Excel;<br> • Excellent command of the English language;<br> • Passion for and knowledge of the fashion/apparel sector;<br> • Knowledge of order management flows, payments, and logistics;<br> • Experience in managing customer care;<br> • Ability to coordinate external suppliers;<br> • Results-oriented, with strong analytical and problem-solving skills;<br> • Excellent organizational skills and ability to manage multiple tasks and projects;<br> • Strong communication skills and ability to work in a team within dynamic environments.</span></p>
job-preview.responsabilities
<p class="MsoNormal"><span lang="EN-US">• Coordination of external customer care, including escalation management;<br> • Monitoring proper order fulfillment through the OMS systems Fluent Commerce and Commerce Layer;<br> • Control and management of online payments via Adyen;<br> • Handling chargebacks and payment disputes;<br> • Operational interface with the logistics warehouse for managing shipments and returns;<br> • Coordination with the Administration team for invoicing and reconciliations;<br> • Monitoring operational KPIs (order fulfillment, returns, ticket handling times, chargeback rate);<br> • Identifying and improving operational processes.</span></p>
job-preview.benefits
<p class="MsoNormal"><i><span lang="EN-US">BasicNet is committed to creating a supportive and motivating work environment, promoting collaboration and open dialogue, welcoming every voice and idea. In addition, BasicNet offers opportunities for professional and personal development, providing the resources and tools necessary for growth and success.</span></i><span lang="EN-US"></span></p>
job-preview.skills
- English(job-preview.required)
- Excel(job-preview.required)